MONTGOMERY COUNTY UNITED WAY'S 2014 RESOURCE GUIDE
GETTING THE HELP YOU NEED
To schedule an appointment, please contact (936) 539-9211.
Calls are taken daily:
Tuesday thru Friday: 9:00am -11:30am; then closed for lunch, reopening 1:00pm – 4:00pm.
Appointments are scheduled on a first-call-first-served basis and we schedule appointments for the following weeks. Clients with a three-day disconnect notice are encouraged to walk in at 8:30am and are seen on a first-come-first-served basis. Funding is subject to availability.
When you arrive for your appointment, the receptionist or a case manager will ask you to fill out the agency application form, which asks about all household members, income information, and expenses.
A case manager will meet with you to determine if you are eligible for services. CAC’s approach is to work with each client to develop an individualized plan specific to your household needs. You may be eligible to receive assistance through our supported services and your case manager will discuss this with you at the time of appointment.
If you are missing required information, CAC will require you to come back to our offices at a later time. Therefore, it is essential for you to have all required documentation at the time of appointment. Documentation of utility bills, late notices, and/or eviction notices will be required for utility and rent/mortgage assistance. You may need to visit other agencies to get pledges for the remainder of a large bill so that with our pledge, the entire bill can be paid. When you bring any requested documents or information back to us, you do not have to wait in line.
Client Services Line
Forms needed to apply for assistance
CAC Utility Disconnect Policy (for Utility assistance only)